C&S GRAPHICS

Customer Policies & Terms of Service

Your graphics deserve to be Cool & Stylish!

At C&S Graphics, we take pride in delivering quality products, dependable service, and an outstanding customer experience. These policies are designed to establish clear expectations, ensure fair treatment, and help every order run as smoothly as possible.

1. Production & Turnaround Times

Standard Production: 5–10 business days.

Rush Production: 2–5 business days, with a 30% rush upcharge. Rush orders are subject to availability and must be approved by C&S Graphics.

Professional Installation: Installation appointments may be scheduled 3–5 weeks out, depending on availability, workload, and project requirements.

Production turnaround times begin after final artwork approval, or the applicable group-order approval deadline, and receipt of the required deposit.

All turnaround times are estimates, not guaranteed completion dates. Weekends, holidays, shipping delays, material availability, weather, and other circumstances beyond our control may affect production or installation schedules.

2. Artwork Proofs & Approval

All printed artwork receives a digital proof for customer review before production.

For standard orders, C&S Graphics will not begin printing until the customer has approved the final proof.Exceptions apply to qualifying group or bulk orders with a communicated approval deadline.

By approving artwork, customers confirm they have carefully reviewed and accepted all details, including spelling, names, numbers, dates, phone numbers, sizing, colors, layout, and other design elements.

Once artwork is approved, C&S Graphics considers the design final and assumes the customer has reviewed it in its entirety.

We ask customers to approve or request changes to their proofs within 48 hours of receiving them. If approval is not received within that timeframe, standard orders may be placed on hold, and estimated completion dates may change.

Group & Bulk Orders: For coordinated orders such as senior yard signs, team banners, and other batch-produced items, C&S Graphics may establish a specific approval deadline.

When customers are notified in advance that their artwork will be considered approved after that deadline, production may proceed without an individual response.

Customers are responsible for reviewing their proofs before the communicated deadline. Errors discovered after production will be handled according to our standard reprint policy.

3. Design Revisions

Custom design services include up to three rounds of reasonable revisions at no additional charge, unless otherwise specified.

After the third round, additional revisions will incur a $10 fee per revision round.

Multiple reasonable changes submitted together are considered one revision round.

Revisions include reasonable adjustments to text, colors, layout, and other existing design elements.

Major design changes, complete redesigns, or requests for entirely new concepts may incur additional design fees. These charges will be communicated before additional work begins.

Changes requested after final artwork approval may result in additional fees and extended turnaround times.

4. Errors, Corrections & Reprints

We understand that mistakes happen, and we are committed to working with our customers to find fair and reasonable solutions.

Errors Made by C&S Graphics: If a finished product does not match the approved artwork due to an error made during our production process, C&S Graphics will correct or replace the affected product at no additional charge.

Errors in Customer-Approved Artwork: Once a customer approves a proof, they accept responsibility for the accuracy of its contents. If an error is discovered after production, the customer is responsible for that error. The same applies to qualifying group or bulk orders that proceed after a clearly communicated automatic approval deadline.

However, as a courtesy, C&S Graphics may offer a discounted reprint of up to 50% off the regular price.

For products requiring professional installation, we will typically waive the additional installation charge and absorb the associated labor expense.

Discounts, waived fees, and other accommodations are offered at our discretion and are not guaranteed. Each situation will be evaluated individually.

Our goal is always to find a solution that is fair to both the customer and our business.

5. Payments & Deposits

A 50% deposit is required after final artwork approval and before production begins. For qualifying group or bulk orders, the deposit requirement applies following the communicated approval deadline, unless otherwise arranged.

The remaining 50% is due upon pickup or delivery, unless alternative arrangements have been approved.

Exceptions to our standard payment requirements may be made upon request on a case-by-case basis.

Production will not begin until the artwork has been approved, or the applicable group-order approval deadline has passed, and the required deposit has been received, unless C&S Graphics has approved an exception.

Invoices not paid within the agreed-upon timeframe may be subject to interest at a rate of 10% annually, or the maximum rate permitted by applicable law if lower, where agreed to in writing.

C&S Graphics reserves the right to pause or decline additional orders on accounts with outstanding balances.

6. Check Payments

All checks must be made payable to C&S Graphics.

Checks written to any other name, including "C&S Graphics LLC," will not be accepted and must be corrected.

Checks returned unpaid by a financial institution may be subject to a $25 returned-check fee, plus actual bank charges, where permitted by applicable law.

7. Artwork Quality & Customer-Supplied Files

Customers are welcome to provide their own artwork, photographs, logos, and designs, including AI-generated artwork.

However, customer-supplied files may vary in quality and resolution.

AI-generated artwork is accepted, but high-resolution print quality is not guaranteed. Some images may appear clear on a phone or computer screen but become blurry or pixelated when enlarged for printing.

C&S Graphics will make reasonable efforts to identify significant resolution or quality concerns before production. However, customers remain responsible for reviewing and approving the appearance of their supplied artwork.

Additional artwork enhancement, reconstruction, or redrawing may require separate design fees.

8. Color Matching

We strive to provide accurate, high-quality printed colors. However, colors may appear differently on digital screens than they do on finished printed materials.

Variations in monitors, lighting, printing equipment, inks, and materials may result in slight color differences.

Exact color matching is not guaranteed unless specifically discussed and agreed upon before production.

9. Professional Installation

Installation scheduling depends on availability, materials, weather, accessibility, and project requirements.

Customers are responsible for ensuring installation surfaces are accessible, structurally sound, and suitable for the intended application.

C&S Graphics is not responsible for damage or product failures caused by preexisting surface conditions, deteriorating paint, rust, moisture, mechanical friction, improper maintenance, or other conditions outside our control.

Additional surface preparation, removal of existing materials, unexpected complications, or additional site visits may result in extra charges, which will be discussed with the customer when possible.

10. Installation Workmanship Guarantee

At C&S Graphics, we take pride in our work and stand behind every installation we complete.

We offer a 30-day limited workmanship guarantee on installations performed by our team, beginning on the date installation is completed.

If an issue arises within 30 days as a direct result of an error in our installation or workmanship, we will make it right at no additional charge to the customer.

However, we understand that issues can arise for reasons outside our control, including surface conditions, normal wear and tear, mechanical friction, weather, or other unforeseen circumstances.

Even when an issue is not the direct result of our workmanship, we are still committed to working with our customers to find a fair and reasonable solution.

Depending on the circumstances, this may include discounted replacement materials, reduced installation fees, or other accommodations.

While these accommodations are not guaranteed, our goal is always to provide quality service, stand behind our work, and keep our customers satisfied.

Customers should report suspected workmanship issues promptly and allow C&S Graphics a reasonable opportunity to inspect and correct the problem.

This limited guarantee does not restrict any rights or remedies provided by applicable law.

11. Cancellations, Returns & Refunds

Because most C&S Graphics products are custom-made specifically for each customer, orders generally cannot be canceled or refunded once production begins.

Deposits may become nonrefundable to the extent they cover work already completed, materials ordered, or production expenses incurred, subject to applicable law.

If an order is canceled before production begins, any refund will be determined based on the work already performed and expenses incurred.

Custom products are generally not eligible for returns or refunds unless they are defective or were produced incorrectly due to an error made by C&S Graphics.

We understand that unique circumstances arise, and C&S Graphics reserves the right to consider exceptions on a case-by-case basis.

12. Our Commitment to You

At C&S Graphics, we genuinely appreciate every customer who chooses to support our locally owned small business.

These policies allow us to maintain consistency, communicate expectations, and operate fairly, but they do not change what matters most to us: providing quality products and keeping our customers happy.

We understand that mistakes, unexpected situations, and misunderstandings happen. When they do, we believe in honest communication, taking responsibility when appropriate, and working together to find reasonable solutions.

We reserve the right to make reasonable exceptions to these policies at our discretion, consistent with applicable law.

Thank you for trusting C&S Graphics with your printing and design needs!

C&S Graphics

Your graphics deserve to be Cool & Stylish!